Returns & Refunds

We want every Sweet Little Things order to arrive as expected. Please review the conditions below before requesting a return or refund.

Eligible concerns

Contact us within 7 calendar days of delivery if an item is damaged, defective, materially different from the confirmed order or incorrect. Keep the product and packaging while the request is being reviewed.

Personalized and made-to-order products

Personalized and made-to-order products cannot normally be returned for a change of mind because they are prepared for a specific customer. This does not remove your rights when an item is defective, damaged or not supplied as agreed.

How to request help

Email sweetlittlethings737@gmail.com with your order number, a description of the concern and clear photos or video showing the item and packaging. We will review the request and provide return instructions when a return is required.

Cancellations

Contact us as soon as possible if you need to cancel. A personalized or made-to-order item may no longer be cancellable after materials have been prepared or production has started.

Approved refunds

Approved refunds are issued through the original payment method when possible. Processing time after approval depends on the payment provider or bank. Original delivery charges may be non-refundable unless the order was incorrect, damaged or defective.